DjigbaChatsDjigbaChats

Terms of Service

Last updated: 25 September 2026

These terms govern your use of DjigbaChats (the "Service"), operated by Perspective GAIA Sarl ("we", "us"). By creating an account you accept these terms on behalf of yourself and the business you represent ("you").

1. The Service

DjigbaChats lets you connect your WhatsApp Business number, Facebook Page and Instagram professional account to a shared inbox. Customer messages can then be answered by your team or by an AI assistant that uses the product catalog you provide.

2. Your account

  • You must give accurate information and keep your login details secure.
  • You are responsible for everything done under your account, including by the agents you invite.
  • You must be old enough to form a binding contract, and authorised to act for your business.

3. Connecting Meta channels

  • You may only connect Pages, Instagram accounts and WhatsApp numbers that you own or are authorised to manage.
  • You must follow Meta's terms and policies, including the WhatsApp Business Policy and the Messenger Platform Policy. Among other things, this means getting customers' opt-in before messaging them and respecting messaging-window rules.
  • Meta may limit or suspend your channels under its own rules. We are not responsible for Meta's decisions.

4. AI replies

  • AI replies are generated automatically from your catalog and the conversation. They can be wrong. You are responsible for keeping your catalog accurate and for supervising replies sent in your name.
  • Each AI reply uses credits from your plan. Unused monthly credits do not roll over unless your plan says so.
  • You can switch the AI off, or take over any conversation, at any time.

5. Acceptable use

You must not use the Service to:

  • send spam, or messages to people who have not agreed to hear from you;
  • sell illegal, counterfeit or restricted goods, or break Meta's Commerce Policies;
  • harass, deceive or defraud anyone, or collect sensitive data such as payment card numbers through chat;
  • interfere with the Service, probe its security, or access other customers' data.

We may suspend accounts that break these rules. Where we reasonably can, we will warn you first.

6. Plans, payment and cancellation

  • Paid plans are billed in advance through PayPal, at the prices shown on our website when you subscribe.
  • You can cancel at any time. Your plan stays active until the end of the current billing period, and payments already made are not refunded unless the law requires it.
  • We will give at least 30 days' notice by email before changing the price of an existing subscription.

7. Your data

You own your catalog and your conversations. You give us permission to store and process them only to provide the Service, as described in our Privacy Policy. For your customers' data, you are the controller and we act on your instructions. You are responsible for having a lawful basis to message your customers. To delete data, see our Data Deletion Instructions.

8. Availability and changes

We work to keep the Service available, but we do not guarantee uninterrupted operation. Messaging also depends on Meta's platforms and other providers outside our control. We may change or discontinue features. If we discontinue the Service as a whole, we will give at least 30 days' notice so you can export your data.

9. Liability

The Service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential losses, such as lost sales or lost profits. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law.

10. Termination

You can stop using the Service and ask us to close your account at any time. We may end these terms if you seriously or repeatedly breach them. After closure, your data is deleted as described in the Privacy Policy.

11. Changes to these terms

We may update these terms. If a change is material, we will email account owners at least 15 days before it takes effect. Continuing to use the Service after that date means you accept the new terms.

12. Contact

Perspective GAIA Sarl — [email protected]